I-Psychology yamaChatbots

-Delile

• Ithonya elibi endleleni esihlangana ngayo nabanye
• Ukukhohlisa kobungane ngaphandle kwezidingo zobungani

Uyemukelwa kwikusasa le-bot-centric, elibekelwe ukwenza abasebenzisi be-smartphone - okungukuthi cishe wonke umuntu eNtshonalanga Nenkabazwe - azulazule kwi-inthanethi ngendlela yokuxoxa nge-chit nomsizi obonakalayo.

Kepha "umsizi" maduze uzophenduka umuntu ongeyena ... U-Alexa, uSiri nabanye bazowela umugqa basuke kumarobhothi angenabuntu baye ezinhlanganweni ezazi imikhuba yethu, imikhuba yethu, izinto esizithandayo kanye nezinto esizithandayo kanye, uma kungenjalo kunabangane bethu abakhulu izihlobo.

Ngaphezu kwalokho, bahlala njalo benakho futhi bekwenzela wena, kutholakala ngokuthinta inkinobho.

Ezinkampanini, lena ifomula eliwinayo: Abasebenzisi be-Smartphone bakhombisile ukuthi bazimisele ukulanda nokuchitha isikhathi kwinani elilinganiselwe lezinhlelo zokusebenza. Kanjalo, amabhizinisi angahle abe ngcono uma ezama ukuxhumana nabathengi kuzinhlelo zokusebenza lapho asebenzisa khona isikhathi esiningi.

Futhi i-bot ingakwazi ukuhlinzeka ngokulula okukhulu kunezinhlelo zokusebenza nokuseshwa kwewebhu ngoba ingaqonda amaphethini wenkulumo yemvelo - futhi inikeze ukuthintana komuntu siqu kusixhumi esibonakalayo somuntu esingesiye umuntu.

Inqubo enjalo inemiphumela ejulile yengqondo. Lapho sixhumana nezingxoxo, izingqondo zethu ziholelwa ekukholweni ukuthi zixoxa nomunye umuntu. Lokhu kwenzeka njengoba ama-bots enza umbono ongamanga wokuxhumana, kukhuthaza umsebenzisi ukuthi anikeze i-bot ezinye izici ezifana nezabantu abangenazo. Lokhu kungabonakala njengokungajwayelekile, kepha lokhu kunikezwa kwezimpawu zobuntu ezilwaneni, imicimbi noma izinto kuyinto ejwayelekile yemvelo eyaziwa njenge-anthropomorphism.

Amakhompiyutha abelokhu eyinto ethandwa kakhulu yizimpawu ezinjalo ze-anthropomorphic. Kusukela bafika, abakaze babhekwe njengemishini nje noma nje umphumela wokusebenzisana phakathi kwehardware nesoftware. Ngemuva kwakho konke, amakhompyutha anenkumbulo futhi akhuluma ulimi; bangathola ama-virus futhi basebenze ngokuzimela. Eminyakeni yamuva nje, izici zezici zomuntu siqu ziye zaqiniswa kakhulu ngomzamo wokwethula lezi zinto ezingaphili njengezifudumele nezinobuntu.

Kodwa-ke, ukwanda "komuntu" kwama-chatbots kungadala ushintsho lomqondo obalulekile ezinhlotsheni zokuxhumana zabantu. Lokhu kuza nezingozi - futhi imiphumela ingahle ibe ithambe futhi ibe ntekenteke.

Ithonya elibi endleleni esihlangana ngayo nabanye

Njengabantu, ubuchopho bethu bunokuthambekela kwemvelo kokukhetha ukwenziwa lula ngaphezu kobunzima. Ukuxhumana ngekhompyutha kukufanela kahle lokhu. Isungulwe ngesisekelo semikhombandlela yomphakathi emincane noma ebekelwe imingcele, iningi layo elingafingqwa nge-emoticon, ayidingi umzamo omkhulu wokuqonda.

I-chatbot ayidingi ukubandakanyeka ngokomzwelo nokuchazwa kwezinkomba ezingekho emthethweni ezidingwa ngabantu, okwenza ukuxhumana kwethu nakho kube lula kakhulu. Lokhu kuhambisana nokuthambekela kobuchopho bethu ebuvileni bokuqonda. Ukuxhumana okuphindaphindiwe nama-chatbots kubangela ukwakhiwa kwemodeli entsha yengqondo ezokwazisa lokhu kuhlangana. Izotholwa njengesimo somqondo esihlukile lapho sihumusha khona ukuxhumana komphakathi.

Lapho umuntu ehlangana nomunye umuntu - ngokwesibonelo, umngane - siqhutshwa yisifiso sokubamba iqhaza emsebenzini owabiwe. Ukuxhumana ne-bot kwehlukile - ukwaneliseka kutholakala ekushintsheni kwesimo sengqondo, uhlobo oluthile lwamabutho: Ungayifeza inhloso yakho (ukuthola usizo, ulwazi, noma umuzwa wobungane) ngaphandle "kwezindleko" ngokushesha. Akukho mali edingekayo: asikho isidingo sokuba muhle, ukumamatheka, ukubandakanyeka noma ukucabangela ngokomzwelo.

Kuzwakala kulula - kepha inkinga ivela lapho siba umlutha wale ndlela yokuxhumana kwe-bot bese kancane kancane siqala ukwenza ukuthanda "ukuxhumana okulula." Lokhu kungaholela ezinkingeni zesibili.

Ukukhohlisa kobungane ngaphandle kwezidingo zobungani

Ama-chatbots ahlushwa yizidingo zethu zokuqala kanye nezifiso zethu. Izikhuthazo zethu eziyisisekelo zivela ezindaweni ezisezingeni eliphansi lobuchopho, njengohlelo lwe-limbic, olubandakanyeka emizwelweni nasekugqugquzelweni. Ucwaningo luthole ukuthi abasebenzisi balindele ubudlelwano obungalingani lapho bebesezikhundleni eziphezulu khona.

Kunokwehluka kwamandla ebudlelwaneni obuningi bempilo yangempela. Amandla abhekisa emandleni okuba nomthelela ekuziphatheni komunye umuntu, ekwenzeni izidingo futhi kuhlangatshezwane nalezo zimfuno (Dwyer, 2000). Lapho uxhumana nama-bots, abantu balindele ukuba namandla angaphezu kolunye uhlangothi, ukuzwa ukuthi bangakwazi ukulawula ukuxhumana futhi baholele ingxoxo kunoma yiziphi izindawo abazizwa bethanda ukuzenza.

Ukungazi lokhu kubenza bazizwe bengcono ngabo futhi babuyise umuzwa wokulawula izimpilo zabo. Ngamanye amagama, ukuze sikhuphule ukuzethemba kwethu, sinesifiso esifihliwe sokubamba okungenani ubuhlobo obunye obuqhutshwa ngamandla empilweni yethu. Akekho umuntu ongaqokwa kangcono kulobu budlelwano kunezingxoxo zengevu.

Kepha ekwakheni amarobhothi akhelwe ngokukhethekile ukuba abe ngabangane, abantu baba nozwelo lokuzenzisa njengokungathi yinto yangempela. Ngokungafani nabantu bangempela, abangazicabangela bona bodwa futhi bahlukane, izingxoxo zengevu zinokwethembeka okufana nenja nokuzidela.Bazohlala bekukhona futhi bayohlala benesikhathi sakho.

Ukuhlanganiswa kobuhlakani, ukwethembeka nokwethembeka akunakuphikiswa engqondweni yomuntu. Ukuzwakala ngaphandle kokulalela omunye umuntu kuyinto esiyilangazelela ngokuphelele. Ingozi ukuthi ukuxhumana okunjalo nezingxoxo kungaholela ekuthandweni phakathi kwabanye kobudlelwano nobuhlakani bokuzenzela kunokuba nabantu abangaphumeleli futhi kwesinye isikhathi abangathembekile.

Sakha ubuchwepheshe obuzosinika ukukhohlisa kobungane ngaphandle kwezidingo zobungane. Ngenxa yalokho, izimpilo zethu zenhlalo zingathikamezeka uma sibheka kubuchwepheshe ukusisiza ukuthi sizizwe sixhumene ngezindlela esingazilawula kahle.

Amabhothi ngokungangabazeki ayasebenziseka, futhi angasisiza kakhulu emkhakheni wedijithali. Ngaphezu kwalokho, ukuhleleka okuhle kwezinqubo zobuchwepheshe ezinemiqondo yabantu engokwengqondo kusisiza ukuthi sigxume olwazini lwethu nasezenzweni zebhizinisi.

Kodwa-ke, kubalulekile ukugcina izithiyo - zama-CEO anolwazi futhi ikakhulukazi esizukulwaneni esisha sabaholi bebhizinisi. Izingane ezisencane eziluthwa yithebulethi ezijatshuliswa “ama-nanny bots” zingakhula zibe yintsha enezimo eziphendukela kubangane be-cyber abajabulisa izixuku esikhundleni sokuxazulula izingqinamba nabangane bangempela. Lapho sebekhulile, alikho inani lobuchule bezobuchwepheshe elizofundisa umkhuba webhizinisi obaluleke kakhulu, ongaphelelwa yisikhathi futhi obaluleke kunabo bonke: ukwakha ubuhlobo bangempela, bomuntu siqu nobuqotho namakhasimende akho namakhasimende akho.